Live Better
Overcoming the mask
Tips for communicating through COVID-19
(Family Features) It can be challenging to communicate through masks, 6-feet of social distance, physical barriers and other factors due to COVID-19 that have changed daily life.
For people with hearing loss, this is an especially challenging time. In a telling sign of increased hearing difficulty, usage of online hearing tests increased 500% since the pandemic began.
“With COVID-19 and masks, everyday tasks are a source of frustration, such as asking a question at the grocery store deli or talking to someone from behind a customer service desk,” said Bill Schiffmiller, a lifelong hearing aid user and founder and CEO of Akoio, a hearing wellness company. “It’s a triple threat because masks reduce the loudness of the voice, muffle pronunciation and eliminate visuals like facial expressions and lip reading.”
Data shows people who can’t hear others begin to stay away from other people, and social isolation can lead to anxiety and depression. People who have trouble hearing also tend to have higher hospitalization rates and longer hospital stays, according to research published in “JAMA Otolaryngology.”
Among those 55 and older who have hearing loss, 58% don’t use hearing aids. In the past, statistics have shown people waiting up to seven years before getting a hearing aid from the time of diagnosis. However, the communication challenges posed during COVID-19 are driving some to address their hearing sooner than they may have otherwise.
Help Someone Hear You Better
- Consider the mask you’re wearing. Clear masks provide a visual difference, helping with lip reading and facial expressions. The plastic in clear masks, however, can muffle sound too much for some. According to audiologist Dr. Shivani Patel, high-frequency hearing loss is common, making female voices difficult to hear. In this situation, research has found standard medical masks tend to transfer sound best. Try different masks to see what works for you.
- Minimize background noise. Music, construction, other conversations, heaters and fans can make it challenging to communicate when wearing a mask.
- Avoid “cavernous” rooms. An environment with mostly hard surfaces, such as a large meeting room or gymnasium, offers minimal sound dampening and can make hearing comprehension more difficult.
- Maintain eye contact. Look directly at the person you’re speaking to and speak clearly, helping him or her read some of your facial expressions. When using video conference services, look directly into the camera in a well-lit room and ensure you have clear picture quality to help with lip reading.
- Be patient. Remember the increased challenges people with hearing loss are facing now. If communication becomes too challenging through a mask, have a backup plan such as pen and paper or a smartphone note-taking app.
When You’re Having Trouble Hearing
- Talk to your friends and family. Tell them what you’re experiencing and be clear and direct in expressing your thoughts and feelings. Ask whether they have noticed your hearing troubles and listen to their feedback.
- Describe specific instances and circumstances when your hearing is affected most. Armed with this knowledge, friends and family can help you manage various situations.
- Determine a plan of action. Set an appointment to have your hearing checked by an audiologist. If you wear a hearing aid, be sure to carry extra batteries. Notice ways to adjust your environment to reduce background noise.
- Make hearing wellness a priority. Data shows hearing is important to a person’s mental and physical wellness, and untreated hearing loss can have multiple health consequences.
Find more hearing resources, downloadable guides and an audiologist finder at akoio.com.
Photo courtesy of Getty Images (friends talking)
Photo courtesy of Akoio (mask examples)
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Akoio
Live Better
Tools to help small businesses succeed
(Feature Impact) Owning a small business has been a cornerstone of the “American Dream” for generations. It represents the chance to transform a passion into a livelihood and legacy. However, turning dreams into reality is rarely a smooth or easy process and requires more than ambition alone. Today’s business owners need support and access to tools that enable them to overcome challenges and keep growing.
Recent research conducted by the Capital One Insights Center shows 75% of more than 1,000 surveyed small business owners with more than one employee and annual revenues of up to $20 million are confident about the future, and 69% believe their business is actively primed for growth.
While this optimism is promising, 47% of business owners still said their operations either stayed the same or became less efficient over the past year, citing issues like back-office friction and fragmented financial systems that make it difficult to get a clear picture of the health of their businesses.
If you’re a small business owner eager to grow but not sure how to get there, start with this advice from real small business owners and experts at Capital One.
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Identify Sources of Friction
Before you can pour effort into growth, you must understand what barriers are holding you back. Take time to look under the hood of your business to identify where time and energy is being lost.
For example, you may be among the 78% of small business owners who feel stressed and uncertain about expense management – think hours spent hunting for receipts, manually entering numbers into software and reconciling accounts. Operational challenges aren’t just a hassle; they also pull attention away from important priorities like serving your customers and planning for growth.
“We were focused on making as many candles as possible, especially during the busy season,” said Katie Roering, co-owner of Fontana Candle Co. “A lot of the back-office tasks like procurement, raw material purchasing, forecasting – all the really important things – were done at 3 a.m., 8 p.m. or on Saturday and Sunday, and there really just was not enough time in the day to get everything done that we needed to. We just knew as we continued to grow, we needed to streamline our processes, build out our team and keep moving forward.”
Use Integrated Tools to Manage Finances
Instead of balancing 10 different tracking and analysis tools, you can turn to one-stop solutions to improve efficiency. Time gets lost when you’re forced to manually gather and interpret relevant data before you’re able to act. You need a platform that handles the busywork for you.
Integrated, or “all-in-one,” financial tools – like accounting and bookkeeping platforms with automation capabilities or business credit cards featuring built-in analytical tools – allow you to easily stay on top of cash flow and day-to-day operations. For small businesses where every hour and dollar makes a difference, consolidating and automating systems can have an immediate impact. In fact, 51% of survey respondents said integrated tools have already fueled their growth.
Leverage Credit Access and Rewards Wisely
Growth requires capital, so access to credit is a game-changer for many business owners, with 77% describing it as a key factor in achieving business resilience. Having funds accessible when you need them makes your business more capable of weathering storms such as equipment failures and seasonal slowdowns. It also puts the power in your hands to act when an exciting opportunity presents itself, like an inventory flash sale or the chance to advertise in a new market.
Access to credit comes with another advantage: rewards. By using credit cards for your daily business expenses, you can earn cash back, points or travel rewards. Whether you redeem these to cover everyday expenses, book business trips or reinvest in the business, they can act as a bonus source of income. Learn to maximize rewards like the 84% of small business cardholders surveyed so you aren’t leaving money on the table.
To learn more about how small business owners can identify obstacles, employ integrated financial tools and use credit as a tool for growth, read the full report at capitalone.com/about/insights-center.
Photos courtesy of Shutterstock

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Live Better
Design your home workshop space around how you actually exercise
(Feature Impact) It’s a tale as old as treadmills: You buy a new exercise machine with the best of intentions, only for it to become an expensive laundry rack that makes you feel guilty every time you glance over at it. When it comes to making lifestyle changes, the key is not to overhaul your whole routine at once, but to figure out what habits match your lifestyle, personality and passions.
Use these tips to create a home workout space you’ll keep using after the novelty wears off.
Figure Out What Exercises You Enjoy
Before you commit to a big equipment purchase, think about what kinds of exercise feel natural and enjoyable (and which ones make you groan).
If you love running, a treadmill may be worth the space it takes up. However, a rack of dumbbells might just wind up collecting dust if you hate lifting weights. Yoga or dance enthusiasts may prefer to design a more studio-like home gym, while bodyweight strength trainers could be happy with a pull-up bar in the doorway and a mat to do planks on. Consider joining a workout class or gym for a month or two to try different kinds of exercises and machines so you’ll have a better idea of what’s worth investing in permanently.
Evaluate the Space You Have
A good home workout area needs to work around the physical realities of your house or apartment. If you have a whole room or finished basement to dedicate to the cause, this won’t constrain you too much. If you’re working with a corner of your home office, bedroom or garage, saving space becomes a more critical factor.
In these cases, it all comes down to priorities. If you only have room for one piece of bigger equipment, get the one you know you’ll actually use, whether that’s an elliptical, strength machine, standing bicycle or rowing machine. Then build out your collection with other items that can be easily moved and stored, like resistance bands and small weights or dumbbells.
Start Small and Expand as Needed
Don’t fall into the trap of thinking you need to have everything before you can get started. It’s often better to build out your workout space slowly – get a few things at a time, see what you use regularly and figure out what you might be missing along the way. Maybe you realize you enjoy lifting weights and keep wishing you had heavier ones, signaling a need to upgrade.
Add Some Atmosphere
Dark, dismal home gyms are more likely to make your workout feel like a punishment instead of a part of your day worth looking forward to. Creating a space you enjoy being in is just as important as choosing a workout you enjoy doing.
For you, that might look like choosing an area of the home with plenty of natural lighting to make you feel more awake – or adding string lights and color-changing wall sconces for a relaxing yoga session. Maybe it means adding art on the walls or a floor-to-ceiling mirror so you can check your form. A large rubber floormat with a cheerful design, a sound system to play your favorite hype songs or a daily calendar of motivational quotes could be the magic ingredient to get you into the right mindset so you can crush your workout. As long as it works for you, anything goes.
For more tips on home design that fits your life, visit eLivingtoday.com.
Photo courtesy of Unsplash
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Live Better
Fall home maintenance checklist
(Feature Impact) As temperatures cool, now is an ideal time to prepare your home for winter. Taking care of seasonal maintenance before the cold weather arrives can help protect you and your wallet from unexpected and costly repairs.
From clearing gutters to scheduling an HVAC tune-up, tackling a few projects now can help set your home up for a safe and comfortable winter. Consider this your ultimate fall home maintenance checklist from the experts at Carrier.
1. Clean Gutters
Leaves and debris collect quickly in home gutters and downspouts. Make sure they are clear so water can drain properly and away from your home’s foundation. If you wait until after temperatures drop, you run the risk of ice dams and water damage.
2. Inspect Your Outdoor HVAC Equipment
Remove leaves, grass clippings and debris that may have accumulated around your outdoor unit. Maintaining proper clearance can help support airflow and system performance throughout the season.
3. Replace HVAC Filters
A dirty filter can restrict airflow and force your system to work harder, potentially increasing energy use and reducing comfort. A simple filter check can also help prepare your heating system for increased use. Check your HVAC filter before turning on your heating system and continue inspecting it throughout the winter. To help maintain proper airflow, Carrier typically recommends replacing air filters every 1-3 months.
4. Test Smoke and Carbon Monoxide Detectors
When changing clocks, test your smoke alarms and carbon monoxide detectors. Replace batteries as needed. Working carbon monoxide alarms are especially important as temperatures fall and home heating systems begin running more frequently.
5. Schedule Your HVAC Tune-Up Before Winter Arrives
Don’t wait until the first cold day of the season to find out your heating system isn’t ready for winter. Annual maintenance can help improve efficiency, extend equipment life and identify potential issues before the heating season begins. Experts often recommend having an HVAC professional perform annual furnace maintenance in the fall before heating season begins. Routine maintenance can help keep a system operating in tip-top shape and allow a technician to identify smaller issues before they become costly repairs.
However, if replacement is recommended, the upfront price doesn’t necessarily have to stand between you and a more comfortable home. Consider options from Carrier, which offers flexible financing options through participating dealers. Depending on the financing plan you qualify for and your home’s heating and cooling needs, a new system could cost less than you think. Homeowners can also explore utility rebates on qualifying equipment.
6. Test Your Thermostat
Testing your thermostat early helps ensure your heating system is communicating properly before temperatures drop. Switch to heating mode early to make sure your system responds properly (just don’t forget to turn it back off). Replace batteries, if necessary, and consider whether a smart thermostat could provide additional comfort and control over your home’s heating schedule.
7. Seal Air Leaks Around Doors and Windows
Drafts can make a home feel colder and allow warm air inside your house to escape. Inspect weatherstripping around doors and windows and replace it where needed. Caulk visible gaps to help keep conditioned air inside and improve your family’s comfort.
8. Check Your Home’s Insulation
Finally, look at insulation in areas such as the attic, crawl spaces and basement. Doing so can help keep heated air where it belongs and reduce the workload on your heating system all winter long.
To learn more about preparing your heating or cooling system for the season, exploring financing and rebates or finding a local expert, visit Carrier.com.
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